In order to retain skilled employees, an organization needs to make bold moves to address employees’ general work and life skills. Employers must offer motivated workers a clear path to upward career mobility and pay. In 2012, Holy Angels joined in collaboration with Southern University, Bossier Parish Community College, and Workforce Innovations for Northwest Louisiana (a partner of the National Fund for Workforce Solutions) to establish Angel University.
Through AngelUniversity, Holy Angels offers its employees optional self-improvement and basic skill classes such as basic computer skills, business etiquette, and conflict resolution.
AngelUniversity participants also have access to career counseling and the opportunity to enroll in postsecondary programs. Certification programs ensure that frontline workers continue to develop new skills and progress on the career ladder with an increase in pay.
AngelUniversity is possible thanks to The Community Foundation of North Louisiana. Grant funds have upgraded campus facilities with a computer laboratory and other technology. Holy Angels’ commitment to sustaining AngelUniversity—offering paid training and providing pay increases—is part of its long-range planning and budgeting process. Its participation as the healthcare workforce employer in Workforce Innovations for Northwest Louisiana continues to strengthen the foundations of this program and its recruitment and retention efforts.
“Over the years, it has become painfully clear that many of the workers upon whose dedication, compassion, and professionalism we so greatly rely on also need assistance maximizing their own human potential. Further, we believe that by helping these workers to learn while they earn, we gain a more loyal long-term workforce that is increasingly able to support improvements to the continuum of care we are known for.”
CEO, Holy Angels Residential Facility