Holy Angels is looking for a Clerical Medical Office Coordinator to assist in the care of our residents.  This position is responsible for coordinating the clerical duties in a Medical Office setting including: resident referrals to physicians, as well as obtaining benefit/coverage information, assisting with care coordination and scheduling any necessary medical testing and/or outside appointments, contacting families about appointments, etc. This position works with the DON, LPNs, CMAs, resident families, residents, insurance carriers and physician offices in a professional and courteous manner and is responsible for documenting benefits, appointments and all interactions in the electronic medical record and assisting in all clerical medical coordination.

Job Responsibilities

  • Screens telephone calls for LPNs, DON and referrals to physicians.
  • Scheduling appropriate coverage for LPNs and CMAs when needed.
  • Maintain ongoing tracking and appropriate documentation of incoming and outgoing resident referrals and appointments.
  • Ensure complete and accurate registration including: resident demographics, current insurance information and medical records necessary for resident appointments and/or medications.
  • Per referral guidelines, provide appropriate clinical information to Specialists’ offices, pharmacies, etc.
  • Contact insurance companies to ensure prior approval requirements are met and present medical information such as history, diagnosis and prognosis when necessary.
  • Provides clerical and administrative support to the medical office staff ensuring it operates efficiently.
  • Assists the nursing staff and physicians with reports and correspondence as directed.
  • Enters and tracks the timely submission of resident related paperwork, supplemental orders and billing-related information.
  • Promotes teamwork on a daily basis by encouraging communication and reporting problems and concerns to the Director of Nursing.
  • Demonstrates professional conduct, as measured by accuracy and legitimacy of billing, and adherence to confidentiality, accounting, and HIPAA standards.
  • Develops accurate reports as measured by Director of Nursing review.
  • Maintain a positive working relationship with physician offices.
  • Adhere to purchasing procedures and inventory control for office and medical supplies.
  • Act as liaison between physician offices and administration.
  • Participate in monthly clinical staff meetings.
  • Support nursing staff as needed.
  • Complete clerical tasks including but not limited to distributing mail and reports, mail and faxing reports.
  • Facilitate annual review process of resident charts.

Knowledge, Skills and Ability

  • Knowledge of medical terminology, referral policies/procedures and health insurance plans.
  • Excellent computer skills including MS Office and electronic medical records.
  • Additional knowledge of ICD 10 and CPT codes preferred.
  • Must have excellent communication (verbal and written) skills and interpersonal skills.
  • Demonstrate good, solid judgment and resourcefulness in problem solving.
  • Ability to work both on a team and independently with the capability to self-direct.
  • Ability to work with interruptions and manage multiple priorities.
  • Must be flexible and receptive to change.
  • Ability to learn quickly and retain new information.
  • Must have strong attention to detail and excellent organizational skills.
  • Knowledge of basic office equipment including copier, fax machine, and computer.
  • Ability to maintain confidentiality of patient and employee information.
  • Strong customer service, telephone, and etiquette skills.

Education and Experience

  • High School Diploma required- Technical School or Associates Degree preferred.
  • The position requires at least Seven (7) solid years of medical office experience.
  • Prior experience working as a Ward Clerk, Medical Secretary or Medical Office Coordinator required.
  • Ability to to obtain Certified Medication Administration Attendant certification a plus.

Holy Angels is a residential facility for individuals with Intellectual and Developmental Disabilities located in South East Shreveport.

Equal Opportunity Employer